Advisors Insights
Business as usual? That cliché is just no longer an option. Companies of all sizes have to rethink the way that they do business in order to survive...
Apple Aluminum Wireless Keyboard 2.0
Small Is Beautiful
I tend to like to write on my keyboard on my lap or on a lap bench...
Windows 7 Will Help You Forget Vista
We are excited by the reviews that Windows 7 is receiving and the great benefits this will bring to our customers. We've been trying it out ourselves and the stability and integrated Office Suite features it brings are exciting. This article sums up the software nicely.
October 8, ...24X7 U.S. Based Call Center
SureHelp™ call center and helpdesk guarantees you have email, telephone and remote control support whenever you need it.
SureHelp™ means having experts at your finger tips so your team can focus on your business rather than troubleshooting your technology.
- Support for all major brand hardware and business software
- Unlimited number of level 1 support requests per user
- Predictable monthly fee
- Problem-solving methodology adapted to your specific needs
Repair
We strive to get you out of the break-fix model of IT services through our cloud solutions. However, your physical machine, phone, or wiring and cabling still needs to be maintained. We have top Level 3 technicians that can fix any computer issue.
Remote Monitoring
Pro-actively administer, monitor and manage your computer assets and network using IT Reach.
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Allows SureTech.com to monitor detailed hardware and software configurations for all of the PCs or servers using our remote m
- Quickly spot potential issues with a digest view of critical computer data, such as CPU and memory load, disk space, registry keys and DLLs in use. Set alerts or schedule tasks based on thresholds you define for multiple groups of computers
- View and optimize the settings of remote computers including environment variables, virtual memory, time settings and shared resources.
- Ensure stringent corporate security with a layered security system that included 128- to 256-bit SSL encyrtion, individual user access permissions, Windows authentication, support for RSA secure ID and detailed logging
- Allows authorized users to take control of the keyboard and mouse of remote machines through a web browser for an experience almost just as if they were physically at the remote computer.
- Transfer files between local and remotely accessed computers. All transfers are encrypted so data are secure.
- Allows SureTech.com to have secure and logged unattended access to approved machines
- includes notification display when a computer is remote controlled
- allows SureTech.com to remote control and rescue data on computers even when they appear frozen or locked
- includes secure auditable access logs of all remote control sessions including operator, time of access and actions taken
Remote and Onsite Training
We can offer custom training and support on any MS Office products as well as QuickBooks. We also offer best-practice recommendation for your business data retention, email and file sharing.
