Position Details:
SureTech is a leading Cloud IT Department and HelpDesk solution serving hundreds of small to medium-sized businesses nationwide. We seek a saavy and adventurous technician with excellent customer service skills to join our team.
Role Objective:
Support the Solutions Operation team in administering and delivering a 99.9%+ reliable technical platform and deliver communications delight to SureTech solutions users.
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Skills: | Deliverables: |
| Detail oriented, Task-driven with great documentation writing and schedule management skills | Carry out and continually improve technical service maintenance, troubleshooting and upgrades procedures to SureTech solutions. |
| Extraordinary communication Skills | Be recognized as a valued and trusted partner to SureTech management, team members and customers by facilitating timely communications and delivery of expert technical help to SureTech customers |
| Passionate technical administrator, planner and customer care giver | Level 1 technical support for SureOffice™ platform, and all SureTech™ solutions and services |
| Persistent and consistent problem solver | Technical installation, configuration and support for SureTech customer IT assets including:
After hours and weekend project or emergency work when needed |
| Self-starter who delivers with minimal direction | Deliver business results, personal objectives and customer satisfaction with an eye to increasing supporting team, company and your personal growth and success |
Contact Information:
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